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Prices
The prices advertised for room reservations include accommodation and breakfast as described on our website.
 
 Booking and cancellation
We will secure your booking with us at the point of booking by validating a payment card and storing the encrypted card details securely in our system.
 
If you need to cancel your stay with us, please contact us straight away. Cancellations made more than 7 days before your stay will not incur a fee.  For cancellations made after this time you will be liable for the full cost of your stay. You can only consider your reservation as cancelled once we have acknowledged your communication of cancellation in writing.
 
We would recommend that you take out holiday insurance to cover you in the event of a cancellation.
 
Arrival and departure
Check-in is between 4pm and 7pm. No entry will be permitted outside of these times subject to below.
 
We will do our best to meet guests needs and arrange check-in outside of these times if we can accommodate them but this must be arranged in advance. You must not arrive at the premises seeking entry if this has not been arranged even just to drop bags off. 
 
Check out time is strictly by 10am prompt on the day of your departure.
 
Payment
Payment will be due on the day of your arrival and shall be processed using the card retained on the system unless alternative arrangements have been made with the Goodwin House in advance.
The following forms of payment are accepted: cash and all major national and international debit and credit cards with the exception of Diners Club and American Express.
 
Parking
Goodwin House does not have car or bike parking facilities for guests. Free on street parking is available on the streets around Goodwin House.
 
Children
We are sorry but we do not accept bookings that include children under 12 years of age.  We do not offer discounted rates for guests under the age of 18 years. Reservations are only accepted from those 18 years and older. 
 
Smoking
Goodwin House is a strictly non-smoking establishment. If any evidence of smoking is found during the stay guests will be asked to leave immediately and no refund will be given. In addition to this an excess of £150 will be charged to cover the cost of deep cleaning of the bedroom. Additional costs may also be levied covering loss of trade if the bedroom cannot be offered to subsequent guests plus any costs associated with assisting guests to relocate and costs incurred by them in that process. The subsequent terms will still be applied if evidence of smoking in the bedroom is found after the guest has departed from their stay and we will notify you immediately of our findings.
 
Hot food
Should you wish to bring takeaway food into the premises, Goodwin House are able to provide the dining room for your convenience. Hot food is not permitted in your bedroom. No cooking is permitted in bedrooms. If evidence of cooking is found in the bedroom guests will be asked to leave immediately and no refund will be given.
 
Dogs
We do not allow guests dogs (or other animals) to stay at Goodwin House. If anyone has been found to bring an animal onto the premises the guest will be asked to leave immediately and no refund will be provided. Any associated costs with cleaning due to the animal will be levied plus any associated costs covering loss of trade if the room cannot be offered to subsequent guests plus any associated costs incurred by them in that process. 
 
Non-availability of accommodation
We would only cancel your reservation or shorten the term of your reservation if your accommodation became unavailable for reasons or circumstances beyond our control. We would however attempt to offer you alternative accommodation at Goodwin House. If this was not possible, or unacceptable we will not be liable for any costs in this regard. If this occurs, we will aim to give you as much notice as possible relative to the circumstances that have occurred. 
 
We would recommend that you take out holiday insurance to cover you in the event of a cancellation.
 
Damages and Breakages
Please take care when staying at Goodwin House as you will be held responsible and liable for any breakages and damages which you cause to the accommodation or its contents. Please report any spills, damages or breakages as soon as they occur. We may need to make a charge for repair or replacement if the damage or breakage is significant. Additional costs may also be levied covering loss of trade if the bedroom cannot be offered to subsequent guests plus any costs associated with assisting guests to relocate and costs incurred by them in that process
A charge of £20 will be levied for replacement room keys should the need arise.
 
Liability
Goodwin House does not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions.  Items left in the drying room, guest fridge or any shared areas are at your own risk.
 
Privacy Policy
Any data collected during the course of your booking may be held on computer. With your permission we may from time to time contact you about promotions and offers. We will never share your details with third parties.
 
For your personal safety and security CCTV is in operation at Goodwin House. The data recorded is stored on a secure third-party cloud-based system and is retained for a period of 5 days.
 
Complaints
Goodwin House aims to ensure your stay exceeds your expectations and is great in every way, however there may be occasions where we are unable to satisfy our guests needs, wants or tastes.
We would request that you raise your dissatisfaction immediately and allow Goodwin House the opportunity to resolve any issues immediately.  We welcome all types of feedback and take every opportunity to improve our services and get better every day.
 
Covid-19
You may not visit Goodwin House if you have symptoms of Covid-19, have tested positive or if you have been instructed to self-isolate. If notification to us occurs within our 7day cancellation policy the full amount of your stay will still be required.