The prices advertised for room reservations include accommodation as described on our website and breakfast.
Booking and cancellation
We will secure your booking with us at the point of booking by charging you for your first night stay with us. The balance of your stay will be due on check out.
While we try to ensure the specific room requested is available, Goodwin House reserves the right to alter the room on a like for like basis if required
If you need to cancel your stay with us please contact us as soon as possible.
For cancellations of your reservations made up to 7 days before your stay, we will refund any deposit that you have paid, save for a £2 administration fee. For cancellations made after this time you will be liable for the full cost of your stay. We will always do our best to re-sell your booking and where we succeed we will refund the full amount to you save for a £2 administration fee.
We would recommend that you take out holiday insurance to cover you in the event of a cancellation.
Arrival and departure
Check-in is between 4pm and 7pm. We will do our best to meet guests needs and arrange check-in outside of these times but this must be arranged in advance.
Check out time is by 10am on the day of your departure.
The following forms of payment are accepted: cash and all major national and international debit and credit cards with the exception of Diners Club and American Express.
Free on street parking is available on the streets around Goodwin House.
We are sorry but we do not accept bookings for children under 12 years of age. We do not offer discounted rates for guests under the age of 18 years.
Goodwin House is a strictly non-smoking establishment. If any evidence of smoking is found in rooms guests will be asked to leave immediately and will be liable for the full cost of their stay. In addition to this an excess of £150 will be charged to cover the cost of deep cleaning.
Should you wish to bring takeaway food into the premises, Goodwin House are able to provide the dining room for your convenience rather than eating in your bedroom. No cooking is permitted in bedrooms!
We regret that we do not allows dogs (or other animals) to stay at Goodwin House.
Non-availability of accommodation
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation of a similar standard. If this was not possible, or unacceptable to you, then we would refund the monies paid by you for your accommodation only. Goodwin House’s liability would not extend beyond this refund.
Damages and Breakages
Please take care when staying at Goodwin House as you may be held responsible and liable for any breakages and damages which you cause to the accommodation or its contents.
Please report any spills, damages or breakages as soon as they occur. We may need to make a charge for repair if the damage or breakage is significant.
A charge of £20 will be levied for replacement room keys should the need arise.
Goodwin House does not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions. Items left in the drying room, guest fridge or any shared areas are at your own risk.
Any data collected during the course of your booking may be held on computer. With your permission we may from time to time contact you about promotions and offers. We will never share your details with third parties.
For your personal safety and security CCTV is in operation at Goodwin House. The data recorded is stored on a secure third party cloud based system and is retained for a period of 5 days.
Goodwin House aims to ensure your stay exceeds your expectations and is great in every way, however there may be occasions where we are unable to satisfy our guests needs, wants or tastes.
We would request that you raise your dissatisfaction immediately and allow Goodwin House the opportunity to resolve any issues immediately. We welcome all types of feedback and take every step to improve our services and get better every day.